Frequently Asked Questions


Q. How do I contact you for emergency service?

Use our normal telephone number. After business hours, that number is forwarded to an answering service to ensure someone is available to answer your calls.

Q. My tank is leaking! What do I do?

Shut off your furnace! Make sure there are no ignition sources (heaters, electrical sources) that could ignite the leaking oil. Contact us immediately, and we will dispatch someone to assess the leak/spill and provide further assistance.

If you have sopped up any of the fuel, do not dispose of it with household trash.

Q. What do I do if my furnace won't start/run?

Check a few things, first. Is there fuel in the tank? Are there any leaks? Is there power to the furnace? If there are no safety concerns, you may be able to restart the furnace by switching it off and then on, usually with a clearly labeled red switch or button. Do this only once. If the furnace does not activate, contact us for assistance.

Q. I smell oil/propane in my house. What should I do?

You may have a leak in your tank, fuel line, or furnace. The vapors can be harmful with concentrated or prolonged exposure. Turn off your furnace and extinguish any iginition sources (fires, candles, heaters, etc.) that could ignite the vapors, and ventilate the area. You may want to leave the house or building to prevent continued inhalation of the vapors. Contact us and we will send a technician to investigate the source of the smell.